Read this when you need a fact confirmed before you open chat or call.
trustWhich languages can I talk to support in?+
Chat and phone both run in English, German, Finnish and Norwegian. English is the default, so a Kiwi player is never pushed to a second language. Ask for your language at the start of a chat and the agent switches.
trustWhat if I have lost access to my email address?+
Give support your full name, date of birth and the email address on the account. No password is ever requested, by chat, phone or email. If the address itself is lost, verification staff check your identity documents instead before anything changes.
trustHow long does account verification usually take?+
Verification clears in about twelve hours once your documents arrive. Photo identification, proof of address and a card image are the three files normally needed, and clear photos save a round of emails. You get an email as soon as the check closes.
trustCan I see which license Mybet Casino holds?+
The license is ALSI-968432, issued by the Anjouan Offshore Finance Authority. Mybet Casino LLC is registered there under company number 420281. Both numbers sit in the footer of every page, so you can check them without contacting anyone.
trustCan I get a copy of the data you hold on me?+
Ask
[email protected] for a copy, or for deletion, and the request goes on record with a date. Identity is confirmed first, so nobody else can pull your file. Deletion follows the retention duties that come with holding an Anjouan license.
trustWhat happens when I message support at 3am on a Sunday?+
Someone answers, because the desk runs around the clock rather than to office hours. Times quoted are NZST, so 3am Sunday in Auckland is 3am to the team on shift. Chat typically replies in two minutes and the phone in one.
trustCan I shut my account down permanently?+
Yes, and asking support is enough to start it. Say plainly whether you want a break or a permanent closure, since the two are handled differently. Balances are settled to your chosen payment method before the account closes.